Comparison of Engaged and Disengaged Health Care Consumers

Results of the Q4 2011 DSS Health Care Engagement Index (HCEI) are in.  Overall engagement remains fairly stable with only slight variations each quarter between Q1 2011 (56.7 overall index) and Q4 2011 (56.6 overall index).

The most “Engaged” consumers continue to be significantly different from “Disengaged” consumers.  The chart below summarizes some of the biggest differences between these two groups.  Almost all Engaged consumers have a personal doctor, have a wellness visit each year, eat healthy and visit a dentist while only one-half the Disengaged consumers have a personal doctor, one-third had a wellness visit in the past year and even fewer eat healthy or visit a dentist.

Chart showing differences between Engaged and Disengaged consumers on key issues in Q4 2011 HCEI survey

Significant differences between Engaged and Disengaged consumers can be seen in Q4 2011 HCEI.

Engaged consumers are much more satisfied with their health plan with 40% of them rating their plan a “9” or “10” on a 10-point scale and over 40% would “definitely recommend” their plan.  Disengaged consumers are much more likely to be obese (61%), to have had an ER visit in the past year (26%) and smoke cigarettes (43%).

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