Monthly Archives: April 2013

Conducting a Survey – What To Do and What NOT To Do

The results of a survey about conspiracy theory beliefs are making the rounds as a fluff piece in the media lately.  The survey was conducted by Public Policy Polling and asks 20 questions about beliefs and six questions at the … Continue reading

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Using ICH CAHPS® Survey Data to Improve Patient Experience and Satisfaction with your Dialysis Center

Background Now that we have 2012 results for hundreds of dialysis centers, we thought it might be useful to do some overall analysis of the results in aggregate. Our discussion of these results regarding the importance of individual satisfaction items … Continue reading

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