Monthly Archives: January 2013

Doctors are trusted sources, but how can they help?

In study after study, consumers consistently rate their personal physician as the most influential source they would like to turn to when selecting health insurance coverage. Their physician is consistently selected ahead of health insurance companies and online sources and … Continue reading

Posted in Health Care Engagement, Health insurance - general, Health insurance reform, Physicians | Leave a comment

DSS Clients Show Big Improvements in Key HH-CAHPS® Measures

We now have three years of data collected for our hundreds of clients and we have compared the results in the aggregate. A number of patterns emerge: Two of the overall measures improved significantly from 2010 to 2012: Overall satisfaction, … Continue reading

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Health reform creeping into our consciousness

Knowledge of PPACA and health reform in general has increased over the last year. After declining during 2011, when the legislation received less attention, the percentage of consumers who said they know something about health reform increased from 27% in … Continue reading

Posted in Health Care Engagement, Health insurance exchanges, Health insurance reform | Leave a comment

How different are the uninsured?

Uninsured consumers that will be eligible to purchase health insurance in exchanges in 2014 are different from those who have commercial coverage today. They are different in many key areas that will impact their likelihood to purchase insurance in an … Continue reading

Posted in Health Care Engagement, Health insurance - general, Health insurance exchanges, Health insurance reform, Health risk, Uninsured | Leave a comment