Monthly Archives: October 2012

Consumers spend very little time selecting health insurance benefits

It may come as no surprise to you that consumers spend very little time evaluating alternatives and selecting their health insurance benefits each year. If we go by their self-reported figures (which are likely over stated to avoid looking foolish), … Continue reading

Posted in Health Care Engagement, Health insurance - general | Leave a comment

How to achieve a 5-star rating?

Based on the most recent CMS Medicare star ratings (see our blog), one of two courses of action seems best: Emulate the successful policies, procedures and strategies employed by Kaiser Foundation Health Plans, or Launch a new Medicare Advantage plan … Continue reading

Posted in MCAHPS, Medicare, Satisfaction | Leave a comment

2013 Medicare star ratings show some changes

CMS released Medicare Advantage rates on October 12th just in time for the 2013 open enrollment period. The results show a 20% increase in the number of 4.5 and 5 star Medicare Advantage plans for 2013. According to a CMS … Continue reading

Posted in MCAHPS, Satisfaction | Leave a comment