Monthly Archives: July 2012

Relationship between mean score and percentage scores – Part 2

Background In our previous post, we introduced a model which attempts to explain the relationship between means scores versus summarizing results using the percent of respondents who gave the highest (Top Box or TB), two highest (Top 2 Box or … Continue reading

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You can lead a horse to water… or, managers still have to manage

Background Improving the customer experience for patients and health plan members, at the highest level, is based on a simple process.  Measure the right things, evaluate, take action, re-measure, evaluate, take action and so on.  We know the right things … Continue reading

Posted in CGCAHPS, HHCAHPS, MCAHPS, Physicians, Satisfaction, Statistics | Leave a comment

Is your personal doctor worth $100 per month?

Whether they just want to avoid the hassle of trying to find a new doctor or they highly value their personal doctors, most consumers indicate they would not change doctors for less than $100 per month.  Even at $100 per month, … Continue reading

Posted in Health Care Engagement, Physicians | Leave a comment