Category Archives: Health Care Engagement

Doctors are trusted sources, but how can they help?

In study after study, consumers consistently rate their personal physician as the most influential source they would like to turn to when selecting health insurance coverage. Their physician is consistently selected ahead of health insurance companies and online sources and … Continue reading

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Health reform creeping into our consciousness

Knowledge of PPACA and health reform in general has increased over the last year. After declining during 2011, when the legislation received less attention, the percentage of consumers who said they know something about health reform increased from 27% in … Continue reading

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How different are the uninsured?

Uninsured consumers that will be eligible to purchase health insurance in exchanges in 2014 are different from those who have commercial coverage today. They are different in many key areas that will impact their likelihood to purchase insurance in an … Continue reading

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Consumers spend very little time selecting health insurance benefits

It may come as no surprise to you that consumers spend very little time evaluating alternatives and selecting their health insurance benefits each year. If we go by their self-reported figures (which are likely over stated to avoid looking foolish), … Continue reading

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Selecting health insurance is difficult (even for engaged consumers)

In a recent study, 70% of consumers surveyed said that it is more difficult to choose health insurance than it is to choose auto insurance.  The distribution of responses is: 39% say selecting a health plan is much more difficult … Continue reading

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Is your personal doctor worth $100 per month?

Whether they just want to avoid the hassle of trying to find a new doctor or they highly value their personal doctors, most consumers indicate they would not change doctors for less than $100 per month.  Even at $100 per month, … Continue reading

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Consumers struggle with terminology

Consumers have difficulty defining some of the common terms used by health plans, brokers and health insurance industry insiders. We asked consumers to define four common terms used to define most health plans: deductible, coinsurance, copayments and maximum out-of-pocket limit. … Continue reading

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Weak linkage (at best) between satisfaction and health status

Last week, Kaiser Health News linked to two articles regarding a University of California, Davis study that indicates patient satisfaction and health status are not correlated (see http://www.kaiserhealthnews.org/Daily-Reports/2012/February/14/health-care-satisfaction.aspx for more details).  In fact, the study suggests that patient satisfaction and health … Continue reading

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Consumers uncertain of their own engagement level

In addition to calculating the DSS Health Care Engagement Index (HCEI), in Q4 2011, we asked consumers to self-report their level of engagement in health care.  They have some sense of whether they are engaged or not engaged, but uncertainty … Continue reading

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Definition of an “engaged” consumer

In a recent survey, DSS asked consumers to give us their definition of an engaged health care consumer.  Although some of the least involved consumers struggled with the idea of defining an engaged consumer, most were up to the task. … Continue reading

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