Category Archives: CGCAHPS

You can lead a horse to water… or, managers still have to manage

Background Improving the customer experience for patients and health plan members, at the highest level, is based on a simple process.  Measure the right things, evaluate, take action, re-measure, evaluate, take action and so on.  We know the right things … Continue reading

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Using Qualitative (Focus Group) Research to Provide Clear Direction for Improving the Patient/Physician Experience

In previous blogs we have commented on our statistical approaches to using the structured data from different CAHPS® surveys to give clear guidance to physicians for improving the experience and satisfaction of their patients. Normally, we provide importance/performance matrices which … Continue reading

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Clinician and Groups CAHPS® Statistical Analysis of the Key Drivers of Satisfaction with the Patient Experience: More Exploratory Analysis

Clinician and Group CAHPS® Survey In our previous posting, we discussed some background on the CAHPS® Clinician and Group Survey (CG CAHPS and identified the survey items where we found the largest differences between the physicians rated highest and lowest … Continue reading

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Clinician and Group CAHPS® Items Showing the Largest Differences for Highest and Lowest Rated Physicians: Exploratory Analysis

Importance of Clinician and Group CAHPS® Survey Results This is the first of a series of blogs we will be producing over the coming months regarding our ongoing analysis of Clinician and Group (CG) CAHPS® data.  Given the likelihood that … Continue reading

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