Category Archives: Statistics

A little stamp can make a difference

Background The basic fundamentals of survey research are well known.  Draw a representative random sample.  Make sure that the source file includes all eligible members, and does not systematical exclude some populations.  With a large, representative, random sample, based on … Continue reading

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Older is “better” with many Home Health Agencies

Background Data published by the Centers for Medicare & Medicaid Services (CMS) provides information on 12,261 home health agencies.  Types of services offered by each agency along with certification date is included for all agencies.  The 7,828 agencies (64% of … Continue reading

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Health Insurance Attitudes Vary By Age and Level of Engagement

Consumer attitudes regarding the importance of health insurance in their lives does not vary dramatically across most consumer groupings, but is significantly more meaningful to the oldest and most engaged consumers. Engaged consumers value health insurance from every perspective The most … Continue reading

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Targeting the uninsured (or insured)

Supporters of the Affordable Care Act (ACA / PPACA / ObamaCare) are very interested in targeting uninsured consumers and encouraging them to seek health insurance coverage through their state insurance marketplace or the federal marketplace. Health plans may also wish … Continue reading

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Using ICH CAHPS® Survey Data to Improve Patient Experience and Satisfaction with your Dialysis Center

Background Now that we have 2012 results for hundreds of dialysis centers, we thought it might be useful to do some overall analysis of the results in aggregate. Our discussion of these results regarding the importance of individual satisfaction items … Continue reading

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Relationship between mean score and percentage scores – Part 2

Background In our previous post, we introduced a model which attempts to explain the relationship between means scores versus summarizing results using the percent of respondents who gave the highest (Top Box or TB), two highest (Top 2 Box or … Continue reading

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You can lead a horse to water… or, managers still have to manage

Background Improving the customer experience for patients and health plan members, at the highest level, is based on a simple process.  Measure the right things, evaluate, take action, re-measure, evaluate, take action and so on.  We know the right things … Continue reading

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Relationship between Mean Score and Top Box, Top 2 Box, and Top 3 Box

When exploring data using multivariate analysis, we typically treat ratings as interval scales.  And by that I mean that a rating of a “5” equals a value of 5, a rating of a “4” equals a value of 4, etc. … Continue reading

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Health insurance research trends for 2011

The top health insurance industry market research trends for 2011 as seen by DSS Research. Continue reading

Posted in Ancillary benefits, Health Care Engagement, Health insurance exchanges, Health risk, Medicare, Segmentation, Statistics | Leave a comment

Risk-based segmentation

With increased governmental regulations and skyrocketing medical costs due to aging populations and greater disease burdens, it is time to consider risk-based stratification or segmentation to better understand your plan members, patients or employees. What is risk-based segmentation? In the … Continue reading

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