Category Archives: Satisfaction

A little stamp can make a difference

Background The basic fundamentals of survey research are well known.  Draw a representative random sample.  Make sure that the source file includes all eligible members, and does not systematical exclude some populations.  With a large, representative, random sample, based on … Continue reading

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Medicare STAR Ratings are Out!

You can download the latest Medicare STAR ratings from CMS here and read our brief summary below. MA-PD Ratings Consistent STAR ratings for MA-PD plans have remained fairly consistent since 2014, with slightly more companies receiving a 4.5 or 5.0 … Continue reading

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Older is “better” with many Home Health Agencies

Background Data published by the Centers for Medicare & Medicaid Services (CMS) provides information on 12,261 home health agencies.  Types of services offered by each agency along with certification date is included for all agencies.  The 7,828 agencies (64% of … Continue reading

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Key differences between Engaged and Disengaged consumers

Engaged consumers have more favorable attitudes and behaviors Compared to Disengaged consumers, Engaged consumers are… More confident filling out medical forms (87% vs. 40%). Much more likely to feel prepared to select health insurance coverage for themselves (78% vs. 17%). … Continue reading

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Opportunities to improve doctor satisfaction

Almost 80% of US consumers have a physician they consider to be their personal doctor and many of them are very satisfied with the care they receive or they would look elsewhere for a new doctor.  However, the latest DSS Health … Continue reading

Posted in Health Care Engagement, Health insurance - general, Health insurance exchanges, Physicians, Satisfaction, Uncategorized, Uninsured | Leave a comment

Health plan recommendations are few and far between

39% of consumers have never recommended their current health insurance plan to a friend or family member.  Another 20% have recommended their health plan at some point, but not in the last year.   Only 16% recommended their plan once in … Continue reading

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Using ICH CAHPS® Survey Data to Improve Patient Experience and Satisfaction with your Dialysis Center

Background Now that we have 2012 results for hundreds of dialysis centers, we thought it might be useful to do some overall analysis of the results in aggregate. Our discussion of these results regarding the importance of individual satisfaction items … Continue reading

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How to achieve a 5-star rating?

Based on the most recent CMS Medicare star ratings (see our blog), one of two courses of action seems best: Emulate the successful policies, procedures and strategies employed by Kaiser Foundation Health Plans, or Launch a new Medicare Advantage plan … Continue reading

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2013 Medicare star ratings show some changes

CMS released Medicare Advantage rates on October 12th just in time for the 2013 open enrollment period. The results show a 20% increase in the number of 4.5 and 5 star Medicare Advantage plans for 2013. According to a CMS … Continue reading

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You can lead a horse to water… or, managers still have to manage

Background Improving the customer experience for patients and health plan members, at the highest level, is based on a simple process.  Measure the right things, evaluate, take action, re-measure, evaluate, take action and so on.  We know the right things … Continue reading

Posted in CGCAHPS, HHCAHPS, MCAHPS, Physicians, Satisfaction, Statistics | Leave a comment