Category Archives: Qualitative research

Using Qualitative (Focus Group) Research to Provide Clear Direction for Improving the Patient/Physician Experience

In previous blogs we have commented on our statistical approaches to using the structured data from different CAHPS┬« surveys to give clear guidance to physicians for improving the experience and satisfaction of their patients. Normally, we provide importance/performance matrices which … Continue reading

Posted in CGCAHPS, Qualitative research | Leave a comment