Category Archives: Physicians

Opportunities to improve doctor satisfaction

Almost 80% of US consumers have a physician they consider to be their personal doctor and many of them are very satisfied with the care they receive or they would look elsewhere for a new doctor.  However, the latest DSS Health … Continue reading

Posted in Health Care Engagement, Health insurance - general, Health insurance exchanges, Physicians, Satisfaction, Uncategorized, Uninsured | Leave a comment

Doctors are trusted sources, but how can they help?

In study after study, consumers consistently rate their personal physician as the most influential source they would like to turn to when selecting health insurance coverage. Their physician is consistently selected ahead of health insurance companies and online sources and … Continue reading

Posted in Health Care Engagement, Health insurance - general, Health insurance reform, Physicians | Leave a comment

You can lead a horse to water… or, managers still have to manage

Background Improving the customer experience for patients and health plan members, at the highest level, is based on a simple process.  Measure the right things, evaluate, take action, re-measure, evaluate, take action and so on.  We know the right things … Continue reading

Posted in CGCAHPS, HHCAHPS, MCAHPS, Physicians, Satisfaction, Statistics | Leave a comment

Is your personal doctor worth $100 per month?

Whether they just want to avoid the hassle of trying to find a new doctor or they highly value their personal doctors, most consumers indicate they would not change doctors for less than $100 per month.  Even at $100 per month, … Continue reading

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